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Leadership Roundtable: Difficult Conversations with Kathleen Lapekas
August 23, 2022 @ 12:00 pm - 1:00 pm
Featuring Human Resources Expert Kathleen Lapekas, PHR, SHRM-CP
Kathleen walks us through techniques and frameworks to have difficult conversations and give delicate feedback to those on our team. She sheds light on how to navigate corrective conversations, encouraging us to be specific, honest, and direct as we coach our employees through challenging behavior. Kathleen has over 25 years of experience in organizational development and human resources management and has worked for Fortune 100 and Fortune 500 companies throughout the United States. She is the founder of LHR Consulting, a Human Resources consulting services firm based in Evansville, Indiana.
Key Takeaways
-Giving meaningful, effective feedback is the most powerful tool we have to fix interpersonal problems and it is the fastest way to help someone improve their performance
–Feedback can be both positive AND negative and BOTH high performers and those who are underperforming or having issues need feedback from their leaders
-To be effective, feedback must be specific, describing what you saw and why it matters
-When correcting a teammate, we need to take three steps: 1) identify the problem, 2) state why it matters, 3) tell them what you want them to do differently
-“I’ve noticed” are two powerfully effective words to begin our feedback and will help it be better received
Feedback Formula – 2 Minute Script for Giving Delicate Feedback
Use this PDF to write out the script for a difficult conversation you need to have with a teammate or direct report.
- Introduce the conversation by asking for a few minutes to talk
- Ask permission to give the individual feedback.
- Describe the observed behavior — “I’ve Noticed…”
- Share the impact of the behavior
- Ask the recipient for his/her thoughts or perception of the situation
- Make a suggestion or request for what you’d like the person to do next time
- Build an agreement on next steps
- Say “Thank You!”
Helpful Tools from Speaker Kathleen Lapekas, PHR, SHRM-CP and LHR Consulting
Interact More with Kathleen Lapekas and LHR Consulting at https://lapekashr.com/
About Leadership Roundtables
Leadership Roundtables are monthly insights from leading industry experts on subjects that help enhance our Leadership Quest. These 1 hour “lunch-and-learn” style virtual trainings are streamed live in the Skyline Room with an opportunity to engage with the leaders and ask questions about applying their lessons to your own leadership.